Apple will soon send parts and tools to users who want to repair their phones


Enlarge / The back of the iPhone 13.

Samuel Axon

Apple will begin selling repair kits to consumers who want to do some essential repairs on their iPhones on their own. Entitled Self Service Repair, the program will first be available in the United States from early next year, and more regions will have access to it throughout 2022.

At first, the program will apply exclusively to iPhone 12 and iPhone 13 devices, but it will “soon” also apply to Macs with M1 chips. Apple press release on the program says it is intended to allow “customers who are comfortable with performing their own repairs” to access the parts and support they need. , but thinks it is an Apple Authorized Service Provider (AASP), Independent Repair Provider, or Apple Store will still be the best choice for most users.

But for those who want to repair their phones or laptops themselves, Apple describe the process as follows:

To ensure that a customer can perform a repair safely, it is important that they first review the repair manual. Next, a customer will place an order for Genuine Apple Parts and Tools using the Apple Self-Service Repair online store. After the repair, customers who return their used part for recycling will receive a credit towards their purchase.

The new store will feature over 200 individual parts and tools, allowing customers to perform the most common repairs on iPhone 12 and iPhone 13.

Users will receive some of the same tools that are used by the staff at Apple’s Genius Bar. This builds on a similar initiative to get these tools into the hands of independent repair vendors that has expanded to 2,800 vendors.

Users who perform repairs through this program will not void their device warranties, provided they follow the instructions and use Apple’s tools. Apple has yet to say how much these tools will cost.

Right to redress advocates have called it a watershed moment, although it’s easy to read this as an effort to avoid legislation or other government intervention, as the FTC under the Biden administration reported that the right to repairing concerns is a current priority.

Apple has built a reputation for solid customer service for users who have purchased AppleCare + coverage, but the company’s past efforts to ensure that only certain authorized stores perform repairs have meant that many of its customers find themselves ending up without easy access to repairs, especially in rural areas. and the less wealthy areas.

Apple argued that opening the valves for repairs by anyone would in some cases lead to deceiving customers with illegitimate operations and substandard unauthorized components.

That said, it is possible that the parts of the self-service repair program are expensive enough that few consumers actually take advantage of this program instead of asking for repairs from Apple or one of its partners, if they do. have a choice.


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