EE DOWN: Parts of UK suffer 4G outage leaving mobile customers offline


UPDATE: The official EE Twitter account said that services are now back to normal.

The message, posted just before 8am on Thursday June 23, came after network issues which were first reported at around 12.30am on Wednesday June 22 and affected customers in parts of the UK. United.

The issues that primarily affected customers were with their internet and mobile data, while some were experiencing signal issues.

EE’s official Twitter posted, “Our mobile services have returned to normal. We are sorry for any inconvenience caused while restoring service.”

ORIGINAL: EE customers reported issues with their internet and data today, with independent outage monitor Down Detector seeing a spike in reported network issues. The reported issues began around 12.30pm UK time, with customers in areas including London, Glasgow and Birmingham saying they were having issues. Down Detector UK has seen a peak of around 1,000 EE outage reports and has been receiving a steady stream of EE outage reports for hours today.

When reported issues hit EE, customers took to Twitter to talk about the issues they were facing.

One tweeted, “@EE I lost all signal on my phone. Can’t even get 3G/4G. Is the network down?”

Another posted: “@EE is there something going on why is my connection 3G? And keeps letting me use the internet then doesn’t”.

One added: “Can’t access internet or make calls, is EE down?”

While another wrote: “Hey @EE I think your 5G/4G data services are down. Me and 6 others unable to access anything other than 3G in Liverpool at the moment.

“Different devices and operating systems.”

Following these emerging reports, contacted EE to find out if there were any issues with the network today and if engineers were looking into the issue.

A spokesperson for the major mobile phone provider confirmed that “some” customers were having problems making calls and using data, and that the telecommunications giant was working on a fix.

A spokesperson for EE said: “Some customers are having issues making calls and using data on our network.

“We are working as quickly as possible to resolve this issue and we are truly sorry for any inconvenience caused. Broadband and EE landline services are not affected and customers can use Wi-Fi Calling to stay connected.”

While EE’s official Twitter account also added in a statement posted at around 5pm UK time: “We are sorry that a number of our customers are having difficulty using our mobile services. We are working to hope things get back to normal as soon as possible and will keep this thread updated.”

According to statistics from Down Detector, the majority of affected EE customers today have problems with their mobile internet.

Data from the Outage Monitor – which tracks mentions around specific topics to detect when a wide range of services go down – also listed areas that were reportedly affected by EE service issues.

Areas where EE customers are having trouble today include Leeds, Liverpool, Birmingham, Edinburgh and Nottingham, according to Down Detector.

More soon…


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