MacBook repair parts face delays, Apple allowing customers to take devices home while waiting for parts


Triggered by ongoing supply chain issues, Apple will now allow customers to take their devices home in case their repair takes longer than expected due to an overdue missing part. Once the part arrives on site, customers can return the device to complete the repair.

In the event that a customer brings his device home, he will be informed of the arrival of the part necessary for its repair. From that day on, customers will have five days to return the device to the service center before the repair is voided.

The new policy is available in select locations, and it’s up to the service center to decide whether or not a customer is eligible to take their device home while waiting for replacement parts. Logically, this only applies to customers whose devices are working and in a usable state.

Apple has faced ongoing supply chain challenges that have impacted iPhone and Mac over the past few months. According to sources speaking to MacRumorsReplacement parts for the MacBook Pro, such as the 16-inch MacBook Pro display, currently take up to two months to arrive in some regions.

Other parts, such as the upper case of some MacBook Pro and MacBook Air models, which includes the battery, keyboard, and internal chassis, could take several weeks.

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