Microsoft will expand its spare parts offering for Surface devices to make it easier for IT technicians to repair PCs. Starting October 15, 2021, business customers will be able to order a wider range of spare parts from Microsoft, including a kickstand and SSD door. Organizations will be able to order replacement parts from authorized Surface device resellers.
“We have long been committed to maximizing product life, minimizing waste, using more renewable resources, and improving the modularity, repairability and recyclability of our devices, including our packaging,” says Microsoft in a Technical community publication. “We are also working with our industry partners to provide more repair options that ensure the quality of repairs, protect consumer privacy and safety, and help protect consumers from injury.”
The specific components available vary by device.
Microsoft’s Surface devices are used to being difficult to repair. The Surface Pro 7 received a repairability score of 1/10 from iFixit. It’s slightly better than the original Surface Laptop, which scored a 0. In its verdict, iFixit said, “The Surface Laptop is not a laptop. It’s a glue-filled monstrosity. There is nothing scalable or lasting, and it literally cannot be opened without destroying it. “
Microsoft seems to have listened to complaints about Surface repairability. The Surface Laptop 3 got a IFixit 5/10 rating. While it’s relatively low, it’s significantly better than previous Surface laptops. The expansion of the availability of spare parts should also facilitate the repair of devices.
Microsoft notes that previously released aftermarket parts, including SSDs for the Surface Pro 7+, are only available in the United States. The company also recommends that qualified computer technicians perform all repairs.
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