ASUS has launched an urgent product recall after several reports that its motherboards were melting and catching fire.
Reports on social media revealed that laptops powered by the Z690 Hero would burn and produce smoke during normal use.
The Z690 is a powerful motherboard used in high-end gaming laptops.
The motherboard is the main printed circuit board inside a computer that connects its various parts to each other.
Customers started reporting issues with the Z690 in December on Reddit and other forums.
Many affected people have reported seeing a Bio warning code of 53, which indicates a memory failure.
A number of people have reported a burning smell and smoke coming from their computers. Some have posted pictures of burn marks on motherboards.
A customer on Reddit said he was browsing the web when his PC shut down without warning.
They added, “When I look over there I see a component on the motherboard literally on fire.”
On December 29, Asus issued a recall on the product – or what the company calls a “replacement program.”
In a statement, Asus blamed the faults in the capacitors in the Z690, a component that stores electrical energy.
“In our ongoing investigation, we have preliminarily identified a potential reverse memory capacitor issue in the production process of one of the production lines that could cause debug error code 53, no damage to components. motherboard or workstation, ”the Taiwanese tech giant said.
“The issue potentially affects units manufactured in 2021 with part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.
“You can identify your part number by referring to the product packaging.”
The company said the issue only affected certain 2021 units with part number 90MB18E0-MVAAY0 and serial numbers starting with MA, MB, or MC.
He added that there had been “a few incidents reported in North America” and acknowledged that the issue could affect units manufactured in 2021.
Asus has launched a webpage where customers can enter their serial number and find out if their motherboard is in danger.
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